Terms & Conditions

Effective Date: June 26, 2025
Last Updated: June 26, 2025

1. Introduction

Dr. Joints Health ("we," "us," or "our") operates the website www.drjointshealth.info/alpha-vitality ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or purchase our products.

By using our Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

Purchase Information:

Name (first and last)
Email address
Billing address
Payment information (processed securely by third-party payment processors)
Phone number (if provided)

Account Information:

Username and password (if you create an account)
Purchase history
Communication preferences

Technical Information:

IP address
Browser type and version
Operating system
Device information
Website usage data
Cookies and tracking technologies

Information You Provide

Contact form submissions
Customer support communications
Product reviews or testimonials
Survey responses
Newsletter subscriptions

3. How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Fulfillment

Process and complete transactions
Deliver digital products
Send order confirmations and updates
Provide customer support
Handle refunds and returns

Communication

Send important product updates
Respond to customer inquiries
Send marketing communications (with your consent)
Provide customer service notifications

Website Improvement

Analytics and website optimization
Troubleshoot technical issues
Enhance user experience
Develop new products and services

Legal and Security

Comply with legal obligations
Protect against fraud and abuse
Enforce our Terms and Conditions
Protect our rights and property

4. Legal Basis for Processing (GDPR)

If you are located in the European Union, we process your personal information based on:

Contract Performance: To fulfill our obligations under the purchase contract
Legitimate Interests: For analytics, marketing, and business operations
Consent: For marketing communications and non-essential cookies
Legal Compliance: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our business:

Payment Processors:

PayPal, Stripe, or other payment gateways
Information shared: payment details, billing information
Purpose: secure payment processing

Email Service Providers:

Marketing automation and email delivery services
Information shared: email address, name, purchase history
Purpose: customer communications and marketing

Analytics Providers:

Google Analytics, Facebook Pixel, or similar services
Information shared: website usage data, demographics
Purpose: website analytics and advertising optimization

Customer Support Tools:

Help desk and support ticket systems
Information shared: contact information, support inquiries
Purpose: customer service and support

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our Terms and Conditions

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

6. International Data Transfers

If you are located outside of the United States, your information may be transferred to and processed in the United States, where our servers are located. We implement appropriate safeguards to protect your information during international transfers.

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

Specific Retention Periods:

Purchase records: 7 years (for tax and legal compliance)
Marketing communications: Until you opt out
Website analytics: 26 months (Google Analytics default)
Customer support records: 3 years

8. Your Privacy Rights

General Rights

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request a copy of your data in a portable format
Objection: Object to certain types of processing

Marketing Communications

Opt-out: Unsubscribe from marketing emails at any time
Preferences: Update your communication preferences
Do Not Sell: We do not sell personal information to third parties

GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under GDPR:

Right to withdraw consent
Right to restrict processing
Right to data portability
Right to lodge a complaint with supervisory authorities

CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination

9. Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies:

Required for website functionality
Cannot be disabled

Analytics Cookies:

Track website usage and performance
Help us improve our Website

Marketing Cookies:

Enable targeted advertising
Track campaign effectiveness

Preference Cookies:

Remember your settings and preferences
Enhance user experience

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures:

SSL encryption for data transmission
Secure payment processing
Access controls and authentication
Regular security assessments
Employee training on data protection

Incident Response:

We have procedures in place to respond to data breaches
We will notify affected individuals and authorities as required by law

11. Children's Privacy

Our Website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we may provide additional notice via email or website notification.

13. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us